Refund policy

Due to the hygienic nature of cosmetic products, all sales are final. We do not accept returns or exchanges on opened or used items.

 

However, if your order arrives damaged, defective, or incorrect, we will happily replace it.

To be eligible for a replacement:

 

• You must contact us within 48 hours of delivery

• Include your order number and clear photos of the issue

• The product must be unused and in its original packaging

 

Please email us at inquiries@jadedcosmetics.com and our team will assist you as quickly as possible.

We reserve the right to deny replacement requests that do not meet the above criteria.

Thank you for understanding and supporting an independent beauty brand.